ReturnLoop handles the follow-up work that busy service businesses never get around to.
Every customer has their own next-due date. Create a rule like '30 days before the service is due, send an SMS' and the system works out who needs contacting and when. Add a second rule 7 days out by email, and a final nudge on the day.
Write a template once with placeholders like {first_name} and {booking_link}. Every message goes out personalised, and you can see exactly what was sent, when, and whether it was delivered.
Add your Google review link, choose how long after a completed job the request goes out, and let your rating grow while you work.
Some customers don't have a fixed due date — they just drift. Set a period since their last visit and we'll nudge them to book again.
Pick 3, 6, 9 or 12 months and see every customer who hasn't been back. Send them all a win-back message in a couple of clicks.
When a customer answers, it lands in one simple list with their name, number and message so someone can follow up properly.
Bring your existing customer list across from a spreadsheet, or add customers one at a time. No integration project required.